Privacy Policy

1. Introduction

Welcome to Discover Canada's Privacy Policy. At Discover Canada ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dymnaya-zubatka.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By accessing our website, signing up for our newsletter, or using our tourism services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website, including newsletter subscriptions
• Book travel services or make inquiries about our tours
• Communicate with us via email, phone, or other methods
• Participate in surveys, contests, or promotions
• Post comments on our blog or interact with our social media accounts

The personal information we collect may include:

• Contact information (name, email address, phone number, mailing address)
• Travel preferences and interests
• Passport information and travel documentation (when booking tours)
• Payment information (credit card details, billing address)
• Health information relevant to travel activities (such as allergies or mobility limitations)
• Demographic information (such as age, gender, nationality)
• User-generated content (reviews, comments, feedback)

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This might include:

• IP address and general location
• Browser and device information
• Pages visited and time spent on those pages
• Referral sources and exit pages
• Date and time of website access
• Operating system information

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to make your use of our website more efficient. For more detailed information about the cookies we use and how you can manage your cookie preferences, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing and fulfilling your travel bookings and inquiries
• Providing customer support and responding to your questions
• Personalizing your experience on our website
• Developing new products, services, and features
• Analyzing and improving the functionality of our website

3.2 Communications

• Sending administrative information, such as booking confirmations and updates
• Providing information about our services, special offers, and promotions (if you have opted in to receive such communications)
• Sending newsletters and travel inspiration content (with your consent)
• Requesting feedback about our services

3.3 Legal and Safety Purposes

• Complying with legal obligations
• Protecting our rights, privacy, safety, or property
• Preventing fraud and potentially illegal activities
• Enforcing our terms and conditions

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business and deliver services to you. These service providers include:

• Travel suppliers (hotels, tour operators, transportation companies)
• Payment processors and financial institutions
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• IT and cloud service providers

All service providers are contractually required to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our legal rights
• Protect against legal liability
• Protect the safety of our users, ourselves, or others
• Investigate and defend ourselves against third-party claims or allegations

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with other third parties with your explicit consent.

5. Your Rights and Choices

5.1 Access and Control of Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Rectification: The right to request that we correct inaccurate or incomplete information
• Erasure: The right to request that we delete your personal information in certain circumstances
• Restriction: The right to request that we restrict the processing of your information in certain circumstances
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to our processing of your personal information in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

5.2 Marketing Communications

You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link at the bottom of any promotional email we send. Even if you opt out of promotional communications, we may still send you administrative messages relating to your bookings, account, or other non-marketing purposes.

5.3 Cookies and Tracking Technologies

You can manage your cookie preferences through our cookie consent banner when you first visit our website, or by adjusting your browser settings. For more information, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These security measures include:

• Encryption of sensitive information
• Secure network architecture and firewalls
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security practices

However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

We are based in Canada, and your information may be processed and stored in Canada and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from the laws of your country.

When we transfer your information to other countries, we will take appropriate safeguards to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it. These safeguards may include:

• Using approved standard contractual clauses
• Ensuring the recipient country has been deemed to provide adequate protection by relevant authorities
• Implementing appropriate technical and organizational measures to protect your information

8. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and take other appropriate steps to notify you.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.